Returns & Exchanges
At industrialkonzept, we stand by the quality of our industrial-inspired home goods and offer a 30-day window for returns or exchanges on all standard items. Please ensure products are returned in their original packaging and unassembled condition to qualify for a full refund.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Secure the Package
Carefully pack the items in their original industrial-grade packaging, ensuring all hardware and assembly instructions are included.
Ship to Warehouse
Affix the provided shipping label to your parcel and drop it off at any authorized carrier location for transit back to our facility.
Inspection and Refund
Once our quality control team verifies the condition of the returned goods, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing